Purpose: Help new employees understand what the company does, who it serves and how their work contributes.

Duration: Approximately 15 minutes
Audience: All new employees
Timing: Days 1–2
Demo company: Northstar Services — a fictional business providing customer support services to other companies.

By the end of this course, learners will be able to:

• Describe the company’s services and customers.
• Explain how the main teams work together.
• Apply the company’s values to an everyday situation.
• Connect their role to the customer experience.